Once an order is confirmed, Rasika does not offer returns or refunds. However, we will happily help in the cases below:

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1. Damaged Product

If your product arrives damaged, we will replace it. Notify us within 2 days at rasikaoverseas187@gmail.com with: Order number Invoice photo Outer box photo 2 product images Unboxing video showing the damage Replacements are sent within 7–10 days. Only the damaged item will be replaced.  

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2. Missing Product

If an item is missing, we will re-send it. Email us within 2 days with: Order number Invoice photo Outer box photo 2 images of the opened box Unboxing video of all items received Refunds are not applicable.

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3. Spoiled Product

If you suspect spoilage, contact us within 2 days at rasikaoverseas187@gmail.com with: Order number Date of packaging/manufacture Clear images or video of the product Please note: Natural variations in taste, colour, texture, or aroma are normal in our minimally processed products and are not considered defects. If spoilage is confirmed, the product will be replaced.